Frequently Asked Questions

What does a marine cargo surveyor do?

A marine cargo surveyor independently inspects and documents the condition, quantity, and handling of cargo and vessels at key points in the shipping process — such as loading, discharge, or after a suspected loss — producing an objective report that cargo owners, insurers, and other parties can rely on.

When should I request a cargo survey?

Common triggers include before and after loading or discharge, on suspicion of damage or shortage, before purchasing a vessel, at the start or end of a charter period, or whenever an insurer or counterparty requires independent verification of cargo or vessel condition.

Do you work directly with insurers and P&I clubs?

Yes. MaxSafe regularly liaises directly with insurers, P&I clubs, and legal counsel throughout the claims process, from initial investigation through to settlement recommendations.

What areas does MaxSafe serve?

MaxSafe is headquartered in Oakville, Ontario, Canada, with additional offices serving Asia and the Middle East — providing marine cargo surveying to clients worldwide.

How quickly can a survey be arranged?

We typically respond to enquiries within one business day. Actual survey scheduling depends on cargo type, location, and urgency — contact us with the details and we'll advise on timing.

Don't see exactly what you need?

Every cargo, claim, and vessel is different. Tell us the specifics and we'll advise on the right scope of survey.

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