Claims, Loss & Damage Investigation
When cargo arrives short or damaged, an independent, technically grounded investigation is what makes a claim defensible — for cargo owners and insurers alike.
MaxSafe investigates cargo loss and damage claims with the same rigor our founders have applied for decades — establishing what happened, when, and why, and providing recommendations that hold up under scrutiny from insurers, counsel, or the courts.
What this service covers
- Cargo damage & shortage claims investigation — determining cause, extent, and timing of loss or damage.
- Loss adjustment (cargo) — independent assessment to support claim resolution.
- Salvage & loss mitigation management — coordinating salvage to minimize further loss.
- Settlement recommendations — clear, evidence-based recommendations to support claim settlement.
- Subrogation & recovery support — documentation to support recovery from responsible parties.
- P&I club / insurer liaison & claims support — coordinating directly with insurers and P&I clubs throughout the process.
Who this is for
Insurers, P&I clubs, cargo owners, and legal counsel who need an independent investigation to support a cargo damage, shortage, or loss claim.
Frequently Asked Questions
Who typically requests a claims investigation?
Cargo insurers, P&I clubs, cargo owners, and their legal counsel most often engage MaxSafe to investigate a suspected loss, shortage, or damage claim and produce an independent, evidence-based report.
What does a damage or shortage investigation involve?
A typical investigation includes a physical inspection of the cargo and any packaging, a review of shipping and handling documentation, photographic evidence, and an assessment of probable cause — culminating in a report that supports settlement or subrogation decisions.
Have a claim that needs investigating?
Share the details of the claim and we'll advise on next steps promptly.
Contact Us